General conditions of sale

  1. General provisions
    The user navigating in this area accesses www.edenaria.it (www.edenaria.it). The navigation and transmission of a purchase order on the website imply the acceptance of the conditions and Data protection policies adopted by the website indicated therein.
    These General Conditions of Sale apply to the sale of products with exclusive reference to purchases made on the website www.edenaria.it in accordance with the provisions of Part III, Title III, Chapter I, Consumer Code (D. lgs. n. 206/05 as amended by D. lgs. n. 21/14 and D.lgs. 70/03) by:
    Company: AREA C srl
    Headquarters: Via Proventa 150/348018-Faenza (RA) – Italy
  2. Registered with the REA under number: RA213306
    VAT number: 02566570392
    Before accessing the products provided by the website, the user is obliged to read these General Conditions of Sale which are generally and unequivocally accepted at the time of purchase.
    The user is invited to download and print a copy of the purchase form and of the General Conditions of Sale whose terms www.edenaria.it reserves the right to modify unilaterally and without notice.
    You can use the website and access and purchase the products provided in the following languages: Italian, English
  3. Object
    The present General Conditions of Sale govern the offer, forwarding and acceptance of purchase orders relating to products on www.edenaria.it. They do not regulate the supply of services or the sale of products by parties other than the seller that are present on the same website through links, banners, or other hypertext links.
    Before placing orders and purchasing products and services from different parties, we suggest you check their conditions of sale.
  4. Conclusion of the contract
    To conclude the purchase contract, it is necessary to fill out the form: Billing Details in electronic format and send it following the relevant instructions.
    It contains the reference to the General Conditions of Sale, the images of each product and its price, the means of payment accepted, the type of delivery of the products purchased and the relative shipping and delivery costs, a reference to the conditions for the exercise of the right of withdrawal, the methods, and times for returning the products purchased.
    Before the conclusion of the contract, you will be asked to confirm the reading of the General Conditions of Sale including the information on the right of withdrawal and Personal Data processing.
    The contract is concluded when the seller receives the Billing Details, subject to verification of the correctness of the data contained therein.
    The buyer will be obliged to pay the price from the completion of the online order submission procedure. This will be done by clicking on the button: Place Order at the end of the Wizard.
    Having concluded the contract, the seller takes charge of the order for its fulfilment.
  5. Registered users
    When completing the registration procedures, the User undertakes to follow the indications on the website and to provide their Personal Data in a correct and truthful manner.
    Confirmation will exempt in any case www.edenaria.it from any responsibility regarding the Data provided by the user. The User undertakes to inform promptly www.edenaria.it of any change in their Data at any time communicated.
    If the Data communicated by the user are inaccurate or incomplete, and in the event of complaints about the payments made by the parties involved, www.edenaria.it has the right not to activate or suspend the service until the shortcomings are solved.
    At the first request to activate a profile by the user, he/she will be assigned a username and a password by www.edenaria.it. The user acknowledges that these identifiers constitute the system of validation for the access to the services and the only system suitable for identifying the user that the acts performed through such access will be attributed to him/her and with binding effects.
    The User undertakes to maintain the secrecy of his/her access data and to keep them with due care and diligence and not to transfer them even temporarily to third parties.
  6. Product availability
    The availability of the products refers to the actual availability at the time the buyer places the order. This availability must however be considered approximate because, due to the simultaneous presence of more users on the website, the products could be sold to other customers before the order is confirmed.
    Even after sending the order confirmation email, there may be cases of partial or total unavailability of the goods. In this eventuality, the order will be corrected automatically with the elimination of the unavailable product and the buyer will be immediately informed by email.
    If the buyer requests the cancellation of the order, terminating the contract, www.edenaria.it will refund the amount paid within 10 days from the time www.edenaria.it became aware of the decision of the buyer to terminate the contract.
  7. Products offered
    www.edenaria.it markets:
    Green-design products and decorative green. As these are natural products, we remind you that they may differ slightly from the images shown on the site.
  8. Payment methods and prices
    The price of the products will be the one indicated from time to time on the website unless there is a clear error.
    In case of error www.edenaria.it will notify the buyer as soon as possible allowing the confirmation of the order at the right amount or the cancellation. In any case, www.edenaria.it will not be obligated to provide what is sold at the lower price indicated incorrectly.
    The prices of the website include VAT but not shipping costs. Prices may change at any time. The changes do not apply to orders for which confirmation has already been sent.
    Once selected, products will be added to the cart. it will be enough to follow the instructions for the purchase, entering or verifying the required information in each step of the process. Order details may be changed before payment.
    Payment can be made via: Paypal, bank transfer, check, cash, credit card and Satispay. Accepted credit cards will be the followings:
    VISA; MASTERCARD; AMERICAN EXPRESS; PAYPAL; MAESTRO.
  9. Delivery
    www.edenaria.it makes shipments in the following geographical areas: Italy, Europe, and the rest of the world.
    Delivery takes place as per Billing Details by the date therein indicated. If no delivery date is specified, it takes place within the estimated time provided when selecting the type of delivery and, in any case, within the maximum period of 10 days from the date of confirmation.
    If it is not possible to carry out the delivery, the order will be sent to the warehouse. In this event, a notice will specify where the order is located and how to agree on a new delivery.
    If you are unable to be present at the place of delivery at the agreed time, we recommend contacting us again to agree on a new delivery date.
    If the delivery cannot take place for reasons not attributable to us after 15 days from the date on which the order is available for delivery, we will assume that you intend to terminate the contract.
    Consequently, the amounts will be returned, delivery costs included, except for any additional costs arising from choosing a different type of delivery from the ordinary one offered, without undue delay and, in any case, within 14 days from the date of termination of the contract. The transport resulting from the termination of the contract may have additional costs that will be charged to the buyer.
    Shipping costs are charged to the buyer and are explicitly highlighted at the time of placing the order.
  10. Transfer of risk
    The risks related to the products will pass to the buyer from the moment of delivery. Ownership of the products is deemed acquired upon receipt of full payment of all amounts due in relation to the same, including shipping costs, or at the time of delivery, if it happens later.
  11. Warranty and commercial compliance
    The seller is responsible for any defect of the products offered on the website, including the non-conformity of the articles to the ordered products, in accordance with the Italian law provisions.
    If the buyer has concluded the contract as a consumer or any person acting on the website for purposes unrelated to any entrepreneurial or professional activity carried out, the warranty is valid provided that the defect occurs within 24 months from the date of delivery of the products; that the buyer lodges a formal complaint in relation to the defects within a maximum of 2 months from the date on which the defect was from the latter recognized; that the return form is compiled correctly.
    In the case of non-conformity, the buyer who has entered the contract as a consumer has the right to obtain the restoration of the conformity of the products, without charge, by repair or replacement or to obtain an appropriate price reduction or the termination of the contract in relation to the goods in question and the consequent refund of the price.
    All return costs for defective products will be charged to the seller.
  12. Withdrawal
    In accordance with the legal provisions in force, the buyer has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days pursuant to art. 57 of Legislative Decree 206/2005 from the date of receipt of the products.
    In the case of multiple purchases made by the buyer with a single order but delivered separately, the period of 30 days starts from the date of receipt of the last product.
    The buyer who intends to exercise the right of withdrawal must notify it to www.edenaria.it by explicit declaration, which can be transmitted by registered mail or by accessing the section: customer service on the site www.edenaria.it by creating a practice.
    The buyer must exercise the right of withdrawal by sending any explicit declaration containing the decision to withdraw from the contract or alternatively transmit the withdrawal form, referred to in Annex I, part B of Legislative Decree 21/2014 not mandatory.
    The goods can be returned to the Area C srl Headquarters based in Italy and shipped to:
    Via Proventa 150/3, 48018 Faenza (RA) – Italy
    The goods must be returned intact, in the original packaging, complete in all its parts and with the tax documentation attached. Without prejudice to the right to verify compliance with the above, the website will refund the amount of the products subject to withdrawal within a maximum period of 10 days, including any shipping costs.
    As provided by art. 56 paragraph 3 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the website may suspend the refund until receipt of the goods or until proof has been made by the buyer that the goods have been sent back.
    The website will perform the refund using the same means of payment chosen by the buyer at the time of purchase. In the case of payment made by bank transfer, and if the buyer intends to exercise his/her right of withdrawal, he/she must provide the bank details: IBAN, SWIFT and BIC necessary to make the refund.
  13. Data processing
    The Data of the buyer are processed in accordance with the applicable legislation on Data protection, as specified in the appropriate section (www.edenaria.it/privacy-e-cookie-policy/) containing the information pursuant to art. 13 D. lgs. 30 June 2003 (Privacy Policy).
  14. Safeguard clause
    If one of the clauses of these General Conditions of Sale is void for any reason, this will in no case compromise the validity and compliance with the other provisions contained in these General Conditions of Sale.
  15. Contact
    Any request for information can be sent to the following email address [email protected] to the following telephone number +39 0546 46352 to the following mailing address:
    Area C srl – via Proventa 150/3 48018 Faenza (RA) Italy
  16. Applicable law and jurisdiction
    These General Conditions of Sale are governed by Italian law and interpreted in accordance with it, without prejudice to any other mandatory rule prevailing in the country of habitual residence of the buyer. Consequently, the interpretation, execution and termination of the General Conditions of Sale are subject to the Italian law exclusively and any dispute inherent and/or consequent to them must be resolved by Italian courts exclusively. If the buyer qualifies as a consumer, any dispute must be resolved by the court of the place of domicile or residence of the same in accordance with the applicable law.These Conditions were drawn up on 25/03/2021.

Shipping and delivery time

The shipment of the ordered items takes place through national express couriers directly to the address indicated.
The products are shipped and delivered in 3-5-10 working days depending on what is indicated in each item. For shipments to European islands and foreign countries it is necessary to add to the Standard Time 2 working days.
Shipping costs vary depending on the weight/volume to be shipped and the size of the order.
The goods must be checked at the time of collection and in case of anomalies and damages they must be indicated on the document to be signed to the carrier and promptly reported to our Customer Service within 5 days from receipt to [email protected] or by registered mail. After this period, the complaint cannot be accepted.
If it is not possible to make the delivery, any costs of repair and storage, etc. will still be charged to the customer.

Accepted payment methods

When choosing the payment method of the order you can choose between:

  • Credit cards
  • PayPal (also without registered account)
  • Bank transfer
  • Contrassegno (pagamento alla consegna) con spese per l’incasso pari a 5 euroCash on Delivery (payment on delivery) with a € 5 charge for collection
  • Satispay

Payment by bank transfer
Make the payment no later than 10 days after sending the order; after this period the order is automatically deleted from the system.
The bank details, also shown in the copy of the order sent by e-mail, are as follows:
BCC Ravennate Imolese – Agenzia Faenza Ovest
IBAN: IT50D0854223705000000275376
SWIFT code: ICRAITRRF20
Make the transfer out to: Area C srl and always indicate the number and date of the order in the description.

Returns, complaints and right of withdrawal

The customer can decide to return the purchased goods without penalty, within 14 days from the date on which he/she received the goods.
In this case, the customer must notify the customer service by email [email protected] and he/she must return the goods intact, in the original packaging, complete in all its parts and complete with the attached tax documentation.
Edenaria will refund the amount of the purchase within 10 days of receipt of the return, without prejudice to the right to verify compliance with the above. The costs and responsibility for the return are charged to the customer.

Guarantee

Items sold by www.edenaria.it are covered by the manufacturer’s warranty valid throughout Italy.
The items are covered by a 2 years (two) warranty, pursuant to art. 128 et seq. of the Consumer Code.
The warranty does not cover damage resulting from use that does not comply with the indications on the label or inside the package.
Area C srl is not responsible for direct or indirect damage caused using products sold other than as indicated in the technical and safety data sheets.
To activate the warranty, contact the Customer Service by sending an email to [email protected] specifying the purchase references and the defect found. For a better service it is recommended to send a photo of the purchased product.
The customer service of Edenaria will communicate by email if the warranty covers the defect found and the times and methods of restoration, without burdening the customer with other expenses.

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